The Four Core Journalism Courses

The Four Core Journalism Courses Photo by Ana Luisa Pinto It doesnt particularly matter which university you attend. For the overwhelming majority of schools, a major in journalism will either require or strongly recommend the following four courses in order to graduate. These courses will cover basic media and news information, the first amendment rights and ethical issues that journalists face in the field, alternative story formats such as photography, and actual reporting on the school newspaper. When put together, these classes provide the basis for the future of your career. They provide the meat and potatoes to your education and your writing. If you find that the school you attend doesnt include these generic courses (or a form of them) you should probably consider reading up on the subjects yourself. Your reporting and writing skills depend on it. 1. An Introduction to Journalism In this course, youll read the famous books. You know, Seabiscuit and All the Presidents Men. Youll talk about the future of journalism and the possibility that print media may not exist by the time you graduate. Youll talk about well-known ethical issues and the people who went against the rules of journalism, including Stephen Glass. Youll probably watch several groundbreaking movies. Youll also be expected to write, even if it isnt very much. Here, youll learn your basic reporting skills and youll get an overview of what the industry wants and needs from you. Youll practice with media, and talk about groundbreaking stories like those involving Richard Nixon. Basically, this class exists to help you familiarize yourself with the major. If, after taking it, you want to move forward, youll begin learning about the footwork of reporting itself. This is where the academic writing starts to come into play. posts. Basically, youre going to learn how to tell a story without having to write an actual story. Writing as a journalist is, essentially, one of the most difficult forms of writing that you can attempt to tackle. You need to be succinct, specific, prepared. This class allows you to take a break and explore your other options. Multi-media journalism needs to be every bit as succinct and specific, but it can also be pleasing to the eye. It gives readers the opportunity to take a break from the long blocks of text, and instead learn from charts and tables. 4. The News Room Now, it all comes to life. Youve been introduced to the subject, youve been given the information you need to move forward, and now youre actually in the room and ready to write. Here, youll gain essential knowledge about the field in which you want to work. Youll be able to use a hands-on approach to interview subjects and share your pieces. Youll also be able to take advantage of your visualization knowledge to create charts and graphs. In addition to experience in the field, working in a news room will give you the opportunity to work with a full staff. Most of your coworkers will be students, life yourself, trying to fulfill their requirements. But others will be paid interns, who have been on the paper for more than one year and are working to improve it before they graduate. You can choose to get more involved in the news room than your degree requires, or you can decide to get an internship that allows you to get your foot in the door at another publication. Either way, now is the time to get real, in-depth experience in order to improve your writing before receiving your degree. These courses take you on a journey, and they take your writing on a journey, as well.

Understanding the Meaning of the French Verb Chercher

Chercher is a regular -ER verb and means to look for. Chercher is commonly used like its English counterpart, but there are a few aspects that make it a little tricky. This lesson explains which verb mood to use with chercher, the meaning of chercher followed by an infinitive, and a few essential expressions with chercher. Meaning Chercher means to look/search for when its followed by a noun. The meaning of for is built into the verb itself, so it should never followed by the preposition pour.Que cherches-tu  ?What are you looking for?Je cherche mes clà ©sIm looking for my keysIl cherche une nouvelle voitureHes looking for a new car Chercher and a Verb When chercher is followed by a verb, it means to try or to attempt and must be followed by the preposition à  :Je cherche à   comprendre la situationIm trying to understand the situationQuest-ce que tu cherches à   faire  ?What are you trying to do? Chercher and Verb Moods Chercher is a rather unusual verb, in that it can be followed by any of three verb moods, with a subtle difference in meaning between each one. This occurs in the construction chercher indefinite pronoun verb: Chercher and IndicativeIn this construction, you know that the person or thing exists and youre trying to find him/it:Je cherche quelquun qui peut maiderIm looking for someone who can help meJe cherche lhomme qui connaà ®t mes parentsIm looking for the man who knows my parentsJe cherche quelque chose qui peut le faireIm looking for something that can do itJe cherche une maison verte qui est en centre villeIm looking for a green house downtown (it belongs to my brother)Chercher and subjunctiveThe subjunctive indicates in French either that youre not sure the person or thing exists, or that youre not sure youll be able to find him/it. Unfortunately, this distinction does not exist in English, unless you add some additional words:Je cherche quelquun qui puisse maiderIm looking for someone who can (might be able to) help meJe cherche un homme qui connaisse mes parentsIm looking for a man who knows (might know) my parentsJe cherche quelque chose qui puisse le faireIm looking for somethin g that can (might be able to) do itJe cherche une maison verte qui soit en centre villeIm looking for a green house downtown (that may or may not exist)Chercher and ConditionalWith the conditional, you expressing hope about existence of the person or thing and your dream of finding him/it.Je cherche quelquun qui pourrait maiderIm looking for someone who can help meJe cherche un homme qui connaà ®trait mes parentsIm looking for a man who might know my parents (I hope there is someone)Je cherche quelque chose qui pourrait le faireIm looking for something that can do itJe cherche une maison verte qui serait en centre villeIm looking for a green house downtown (I really want to buy a house like that) Expressions With Chercher Aller chercher, to fetch, to go and getChercher midi à   14 heures, to complicate the issueChercher la petite bà ªte, to split hairs Conjugations Present tense:je cherchetu  cherchesil cherchenous  cherchonsvous  cherchezils  cherchent

Summary Of Being The Token Negro - 2188 Words

â€Å"Being the token Negro was something I was never entirely comfortable with. I was the only black kid in my fifth-grade class at P.S. 138 in the then all-white enclave of Rosedale, Queens.† p. 89 James’s mother provided the best education to her children. That meant attending schools that were located in Jewish neighborhoods. James and his siblings were often the only black children in their classes. I am unsurprised James felt uncomfortable in a class full of students with the same skin color. Students must have stared at him like he was an alien and made prejudice remarks. Yet, I understand Ruth’s decision for only wanting the best for her children. She is a mother and like all mothers around the world, she will do whatever she possibly†¦show more content†¦Ã¢â‚¬Å"So after a while, I had me my own friend, and he didn’t care that I wore second-handed clothes or was Jewish. He never judged me. That’s the first thing I liked about him, in fact that’s what I Liked about black folks all my life. They never judged me.† p. 109 I believe the reason Ruth prefered blacks were because they were not biased. As she states, â€Å"They never judged me.† On the other hand, people in Suffolk-- Ruth’s hometown-- were the complete opposite. Also, Ruth is bilingual because she is able to speak Yiddish fluently, as well as English. Therefore, in the quote she writes, â€Å"I had me my own friend.† She might not be able to speak English nearly as well as Yiddish. â€Å"That was a big thing in the South. You’re white, and even if you’re a Jew, since you’re white you’re better than a so-called colored. Well, I didn’t feel number one with nobody but him, and I didn’t give a hoot that he was black. He was kind! He was good! I knew that!† p. 113 This is a perfect example demonstrating how everyone is equal regardless of his/her skin color. People are so quick to judge an individual based on his/her skin color and race that they overlook the fact to get to know the person. I love Ruth’s statement, â€Å"Well, I didn’t feel number one with nobody but him.† Peter (Ruth’s boyfriend at the time) was black; she was white. Whites were known to be superior while blacks were known to be insignificant. They were not allowed to be standing together, yet one cannot

LIBERAL MEDIA BIAS Essay Example For Students

LIBERAL MEDIA BIAS Essay Is there a liberal bias in the media? I definitely think there is in all forms of media, television, newspapers, and radio. I collected some information from surveys that support my claim. Of the 1400 members of the national media who were surveyed in 1992: 44% considered themselves Democrats, 16% considered themselves Republicans, 34% considered themselves Independents, 89% voted for Clinton in 1992, 7% voted for Bush in 1992.1 Another survey showed that, 9 White House correspondents voted for Clinton in 1992, while 2 voted for Bush, 12 voted for Dukakis in 1988-one for Bush, 10 voted for Mondale in 1984- 2 for Reagan, 8 voted for Jimmy Carter in 1980 2 for Reagan.2 I am not alone in my opinion about media bias. A poll taken on how Americans also view the media was taken in 1992 and resulted in the fact: most Americans think that the media is biased. Almost half (49%) think that the media usually doesnt get the facts straight; two-thirds believe the media doesnt deal fairly with all sides on social and political reporting; three-fourths of Americans see a fair amount or great deal of political bias in the news, and by more than a 2-to-1 ratio, poll respondents said that bias is liberal rather than conservative (43%-19%). More than 60% of Americans surveyed prefer the media to simply report the facts and not comment on the facts, or offer suggestions about how to solve problems. 65% of Americans polled do not believe that journalists should point out what they believe are inaccuracies and distortions in the statements of public figures; 60% believe the news media has too much influence; 47% think journalists have values different from their own.3 In order for one to determine whether or not reporting is biased, one must determine if the story falls into at least one of the following forms: bias by commission, bias by omission, bias by story selection, bias by placement, bias by the selection of sources, bias by spin, bias by labeling, bias by policy endorsement or condemnation. 4 I am going to discuss some of these categories as well as discuss other matters that support my belief that there is a LIBERAL MEDIA BIAS Essay. I am also going to present the liberals belief that there is not a liberal bias. Bias by commission is a pattern of passing along assumptions or errors that tend to support a position. This is the most common form of bias. It basically states that a reporter must provide roughly equal time to both sides of the issue. If the reporter presents only one perspective or passes along only the facts espoused by his/her beliefs without any acknowledgment that others disagree, then he/she has committed bias by commission. Some examples of facts being presented by liberals regarding the Bush/Reagan presidencies were: that the Reagan and Bush Administrations cut funding for social programs (when in fact social spending rose dramatically in both administrations); that the rich grew richer and the poor grew poorer during the Reagan years (when all income groups grew richer); and that there were three million homeless people in the United States (when every reputable study places the number well under one million). 4 Another example of commission bias would be the following. The 1993 debate over Clintons budget showed how reporters committed bias by commission by choosing the interpretation of one side. At the time, Republicans claimed the plan had far more taxes than spending cuts while Democrats insisted the ratio was one-to-one. Some reporters endorsed the Democratic view. A USA Today reporter said Clintons plan had slightly more spending cuts than tax increases. A CNN anchor reported the economic package now in the Senate reduces the federal deficit by more than $500 billion dollars with spending cuts and $249 billion in tax increases. .u244e99189015cfc808f6950d6d69e50c , .u244e99189015cfc808f6950d6d69e50c .postImageUrl , .u244e99189015cfc808f6950d6d69e50c .centered-text-area { min-height: 80px; position: relative; } .u244e99189015cfc808f6950d6d69e50c , .u244e99189015cfc808f6950d6d69e50c:hover , .u244e99189015cfc808f6950d6d69e50c:visited , .u244e99189015cfc808f6950d6d69e50c:active { border:0!important; } .u244e99189015cfc808f6950d6d69e50c .clearfix:after { content: ""; display: table; clear: both; } .u244e99189015cfc808f6950d6d69e50c { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u244e99189015cfc808f6950d6d69e50c:active , .u244e99189015cfc808f6950d6d69e50c:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u244e99189015cfc808f6950d6d69e50c .centered-text-area { width: 100%; position: relative ; } .u244e99189015cfc808f6950d6d69e50c .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u244e99189015cfc808f6950d6d69e50c .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u244e99189015cfc808f6950d6d69e50c .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u244e99189015cfc808f6950d6d69e50c:hover .ctaButton { background-color: #34495E!important; } .u244e99189015cfc808f6950d6d69e50c .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u244e99189015cfc808f6950d6d69e50c .u244e99189015cfc808f6950d6d69e50c-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u244e99189015cfc808f6950d6d69e50c:after { content: ""; display: block; clear: both; } READ: Midevial Cooking Essay5 I believe that a balanced statement on the issue would sound something like, Democrats claim the deficit package consists of an equal amount of spending cuts and tax increases, while Republicans argue many of the cuts are phony so that there were three dollars in tax hikes for every one dollar in real cuts. Bias by Omission is ignoring the facts that tend .

Journeys End presents ideas about heroism Essay Example

Journeys End presents ideas about heroism Paper Explore the ways in which â€Å"Journey’s End† presents ideas about heroism. Compare and contrast this with the presentation of heroism in â€Å"Blackadder Goes Forth† and evaluate the view that â€Å"Journey’s End† celebrates heroism, whereas â€Å"Blackadder Goes Forth† does not. â€Å"Journey’s End† is a complex play laced with ideas about heroism. As it was written by a war veteran, the messages involved should be credible and insightful. â€Å"Journey’s End† does seem to celebrate heroism as it is a very dominant theme within the play, and it is shown in both various ways. In contrast, â€Å"Blackadder Goes Forth† doesn’t exactly look on heroism as a good aspect of the war (or something to celebrate), but more of a necessity. However, both dramas do show opposing views, from Hibbert’s initial cowardice to Stanhope’s obligated bravery and from George’s naive enthusiasm to Blackadder’s desperation to escape: it could easily be argued that the writers were trying to present views that both celebrate heroism and do not. â€Å"Journey’s End† incorporates heroism very thoroughly to give the audience an understanding of the circumstances the soldiers had to face. Hibbert is a perfect example, as he is an officer that is reluctant to stay in the trenches any longer – so fakes his neuralgia in an attempt to leave. His anxiety breaks through to the surface, as he argues with Stanhope: â€Å"I swear I’ll never go into those trenches again†. Yet Stanhope’s mantra is â€Å"just go on sticking it out†, and he manages to persuade Hibbert with very patriotic speech, telling him to â€Å"take the chance, old chap†. Stanhope is the voice of reason here and speaks almost as Hibbert’s conscience. Hibbert is required to be brave despite being incredibly fearful and flighty. We will write a custom essay sample on Journeys End presents ideas about heroism specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Journeys End presents ideas about heroism specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Journeys End presents ideas about heroism specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Fear is relentless within each of the characters, but its concealment is what differs. Although in â€Å"Blackadder Goes Forth†, George is at the other extreme with his boyish over-enthusiasm, due to his naivety and upper-class background. This inadvertently makes him a hero, at least in the eyes of someone like General Melchett, for being so eager and committed. Yet in â€Å"Goodbyeee†, George’s character is developed as he admits his fear of death – which suggests he’s been aware of the dangers for quite some time and perhaps just feels inclined to fight â€Å"for king and country†. This isn’t unheroic by any means, but somewhat tragic, and it’s quite essential for George’s inner thoughts and feelings to be presented – as it’s a total contrast from how he seems. Before he reveals his fear of death to the others, Melchett offers to let him come back to HQ and can â€Å"guarantee a seat in the car†, but George’s blind-faith in the war propaganda is so strong that he declines, as he wouldn’t want â€Å"to miss this show for anything† an over-exaggerated conversation structured by Curtis and Elton to highlight the ridiculousness of the circumstances of the war. â€Å"Blackadder Goes Forth† has been criticised by Michael Gove, as he says it reflects â€Å"an unhappy compulsion on the part of some to denigrate virtues such as patriotism, honour and courage†. I disagree, though it is important to remember they are short comedy episodes that carry truthful representations of the war in a satirical light. I do believe the show criticises the glorification of honour and patriotism (within propaganda, for example), but it doesn’t mock the heroes themselves. Courage is subtle within the drama, and it definitely isn’t a characteristic that is belittled. In the final episode as Baldrick offers his â€Å"cunning plan†, Blackadder says â€Å"Well, Im afraid itll have to wait†, which seems to be in the knowledge that they won’t return. This is the ultimate bravery as they go over the top and collectively face death. Stanhope has to carry the burden of the image of heroism, as he’s struggling with alcoholism. He is both a hardened and troubled officer who entered the war with the intention of being heroic, yet turned to alcohol as a coping mechanism. Stanhope carries this burden until his death. He has a tough outer-shell despite breaking down inside, and both this exterior mirage and his inner conflicts are exposed to the audience, which allows them to see the reality of life in the trenches. Despite his issues, he remains loyal to his duty. When Raleigh questions Stanhope drinking after Osborne’s death, Stanhope displays another war-earned trait by losing his temper and asking him if he thinks â€Å"there’s no limit to what a man can bear? †. This question reflects Stanhope’s personal issues and elaborates his drinking problem. It could also mirror Sherriff’s experience, and writing through Stanhope and the other conflicted characters provides a release – through revisiting the war, almost. Heroism seems to be Stanhope’s anchor in the middle of chaos, but through this image he’s able to manipulate anyone under his command. This is similar to the authority he had in school (punishing younger boys for drinking, ironically enough) of which Raleigh remembers and so idolises him all his life. Raleigh is the opposite of Stanhope in terms of experience, and is fresh with innocence. He ‘earns’ his hero status through his constant urge to do his duty, which much like Stanhope and his facade of heroism, carries to his death. The naive and inexperienced boy watches a friend die in front of him, and he also dies in a very noble way. He insists â€Å"I’m certain I’ll be better if if I get up†, showing patriotism in a sick and sad sense, which seems specifically written to demonstrate his youthful heroism. Although mortally wounded, Raleigh’s fighting spirit is undiminished. Stanhope’s honesty within his confession to Osborne gives further depth to his character, especially when he says: â€Å"D’you ever get a sudden feeling that everything’s going farther and farther away – till you’re the only thing in the world – and then the world begins going away – until you’re the only thing in – in the universe – and you struggle to get back – and can’t? †. This unmasks Stanhope’s isolated psyche and how adrift he feels, proving that he faces many torments, armed with a great deal of courage. I believe that Sherriff wrote this confession scene to unearth deeper dilemmas that Stanhope had in order to shock the audience and get them to sympathise with the universal soldier, and respect them as heroes for not only putting their lives on the line, but their mentality and physicality. Publisher Ralph Hodder-Williams criticised â€Å"Journey’s End† in 1929: â€Å"You have no idea what terrible offence â€Å"Journey’s End† has given — and terrible pain too, which is a great deal more important. I think you will agree that the chronic alcoholic was extraordinarily rare. † this strikes me as being a reflection of the time as this critique was during the prohibition, a time in which alcohol was frowned upon, so Hodder-Williams may have taken a dislike to Stanhope’s behaviour and the way Sherriff presented him. I also think his comment about â€Å"the chronic alcoholic† isn’t accurate, as Robert Gore-Langton asked veteran Captain Amherst about alcohol in the trenches, and he said he â€Å"never drew a sober breath†. The inaccuracy may be due to a lot of people, even in 1929, not recognising the emotional and psychological impact of trench warfare. â€Å"Terrible pain† is also very extreme, as I think Sherriff was simply trying to expose the escape from the war that some soldiers needed, much like Blackadder in â€Å"Blackadder Goes Forth†. Within the show, the desperation to leave is apparent and is used as a comedic feature but the meaning behind it is more sincere. The dialogue is laced with irony and satire, particularly involving or directed at General Melchett. Melchett’s speech is propaganda based and so obviously immoral, and with the aid of Blackadder’s sarcastic retorts, the audience realise how cowardly the high-ranking officers were which is the total opposite of the obligated bravery of the soldiers. Melchett and Darling are particularly mocked when they reassure Blackadder and Co. that they are â€Å"right behind you†, to which Blackadder responds â€Å"yes, 35 miles behind us†. Although this is humorous, there is a large grain of truth in it. In this sense, heroism isn’t celebrated it’s seen as a necessity. As contemporary writers, Curtis and Elton are writing solely based on history and personal opinion, but successfully convey the idea that in the war it wasn’t a choice to be a hero or not. I also believe that although â€Å"Journey’s End† celebrates heroism, Sherriff writes such individual problems and developed characteristics for each officer so they are recognised by the audience as actual humans and when together they meet their ultimate fate, it all feels futile and very tragic, so much so that the officers can’t not be considered heroes. In conclusion, although â€Å"Blackadder Goes Forth† and â€Å"Journey’s End† are works of a different time, they both carry very important ideas regarding heroism that remain relevant today. Heroism is defined as â€Å"great bravery†, and I believe the characters within these dramas and all those involved in the war truly epitomise what it is to be a hero. (1,476 words)

The top 12 hottest customer service jobs

The top 12 hottest customer service jobs Now more than ever, customer service jobs are in the spotlight. How many times have you seen a bad interaction between a company and a customer go viral for all the hilariously wrong reasons? Corporate branding is very public now, with social media and scrutiny- and that underscores how important it is for companies to provide good, reputation-enhancing customer service. One of the great things about choosing a career path in customer service is that it’s an industry that is continually growing and changing. Technology and day-to-day duties might change, but as long as there are consumer goods and services, people will always be needed to guide and help those customers. If you’re interested in working in customer service, but aren’t quite sure which branch works best for your skills and experience, we’ve got some of the hottest customer service jobs around now, and what each job entails.Call Center RepresentativesCall center representatives are the first l ine of defense for a classic customer service outlet: a phone number that customers can call for questions or issues. These representatives may work in a physical call center somewhere (think of a bullpen-style room with lots of phone booths) or remotely from the rep’s home. And despite the name, these call centers may also task their reps with handling email or online chat apps as well as phones. This is essentially a hub of contact, with representatives working directly with customers to provide help or guidance.ConciergeIt seems like everything is a customized, curated experience these days, meant to deliver goods and experiences according to a customer’s wants or needs. A concierge is the person who puts that personal touch on a customer experience. Concierges can work for any company that offers an individualized experience, but primarily in the hospitality and tourism industry. Concierges work with clients to book trips, suggest activities, help get tickets, make reservations, and arrange transportation. This can be a great role for someone who’s in the know about the best things to do in town and has a passion for helping make someone’s vacation or trip more enjoyable. Concierges may work directly with clients (like at a hotel), or may communicate and make arrangements online as a â€Å"virtual† concierge.Client Relations CoordinatorThese customer service professionals are kind of the closers when it comes to clients. They focus on the client experience and making sure that clients are satisfied with the level of service they’re receiving. These associates may work with a number of different teams inside and outside the company to ensure that the client is happy. It’s a more focused role- instead of fielding general queries, these coordinators build and maintain relationships with specific clients.Client Services ManagerRather than specific products or services, client services managers are tasked with ma naging relationships with clients and customers. You may see this kind of job under similar titles, like â€Å"customer success manager,† â€Å"account manager,† or â€Å"relationship manager,† but the duties are pretty much the same- the client services manager works with specific clients to ensure that all of their needs are being met. Client services managers provide next-level customer care.Customer Service RepresentativeCustomer service representatives, sometimes also known as customer care representatives, are responsible for helping customers in every industry (retail hospitality, healthcare, etc.). They may answer questions in person, on the phone, via email, or via chat. They take reports from users or customers, help troubleshoot if necessary, or provide product information. The job may include follow-up investigation or escalation of customer issues to other parts of the company, as well as reaching back out to customers for resolution. Customer servi ce reps may also be responsible for keeping detailed records, processing payments and refunds, generating sales leads, and helping to meet sales goals.Customer Service ManagerThis role is typically the next step up after you’ve worked as a customer service representative. Customer service managers are often responsible for managing teams of customer service representatives, handling queries or complaints that have been escalated, handling financial transactions like refunding customers, and ensuring that the company’s best practices for customer service are being met. This is a role that requires only stellar customer service skills, but also strong organization and leadership.Member Services SpecialistIf it seems like every store or company seems to have a â€Å"perks† program or some kind of VIP club for elite customers, that’s because these programs are a lucrative way to build and create a loyal customer base. Member services specialists are customer service professionals who focus on working with customers who are members of these programs, ensuring that they understand and receive benefits, and meet program requirements. These specialists may also be responsible for recruiting new members, with yearly signup goals.Patient Care CoordinatorPatient care coordinators are found in the healthcare or health technology industries, working for hospitals, clinics, medical and rehabilitation centers, insurance companies, and government agencies. They arrange appointments and services for patients, get approval for procedures or tests, and act as a liaison between the patients and the medical administrators. In addition to customer service skills, this role may also require basic medical training and knowledge.ReceptionistA receptionist is often the first face you see (or the first voice you hear) when interacting with a company. And a good one can make all the difference- someone who answers the phone with a polite, friendly demeanor set s a much better tone than someone who is clearly grouchy or dismissive. Also known as â€Å"front desk associates,† receptionists need to have great communication skills and good interpersonal skills. Receptionists typically receive guests, answer and direct phone calls, give information, manage schedules, and keep logs or records.Social Media Customer Service AssociateSocial media has become a major force in customer service. And while many of these jobs are more of an administrative marketing function, the person behind the Tweets serves an important customer service role as well. Social media is used to present a brand, as well as information for customers. Being the point person behind the social media accounts can also mean fielding real-time customer issues and feedback, as well as helping to resolve things before a minor customer issue develops into a major customer problem.Technical Support RepresentativeModern tech is great. It’s also imperfect. And when thing s go wrong with your phone/tablet/candy-themed game app, you will surely be reaching out to the company that made it to help fix things. These customer service representatives are specially trained to handle technical queries, or to direct them to other IT groups to fully troubleshoot. These professionals typically have solid technical skills in general, as well as specific experience or training on a particular product, software, system, etc. This is also a job that can be done remotely, depending on the company.Technical Support EngineerTechnical support engineers have both customer service skills and a four-year degree in an area like computer engineering, computer science, information technology, or similar. These professionals provide high-level support for particular products, programs, apps, or technical services to help ensure that your product/service is working as it should. These engineers may also work within a company’s IT department to fill the customer service role for internal teams or groups as well.If you’re thinking about a career in customer service, there are some baseline skills you should develop as you figure out which customer service job opportunities you want to pursue. Organization and being detail-oriented are great assets, as is a positive and patient â€Å"bedside manner.† While customer service may seem like a solo job (or a duo with you and your phone), teamwork is essential to achieving company service goals. And tech savviness will always come in handy as factors like e-commerce, online customer service, and data collection become priorities for companies.And if you’re starting to think about crafting your customer service resume, we’ve got you covered there too.The bottom line is this: if you have a passion for helping people get the best possible experience from something they’ve bought, then this can be a great choice. It’s also a career path that gives you flexible work opt ions, whether you’re looking for a standard desk job, a remote work opportunity, or a graveyard shift.

Comparative Matrix and essay Example | Topics and Well Written Essays - 2000 words

Comparative Matrix and - Essay Example Schuler, R.S. 1992, ‘Repositioning the human resource function: transformation or demise?’, In P.J. Frost, VF Mitchell & WR Nord, HRM reality: putting competence in context, Southwestern Publishing Ohio, pp. 8-20. Choi, I. [CD-ROM] 2005, â€Å"Organizing negotiation and resistance: The role of Korean union federations as institutional mediators†, University of California, Korea. Retrieved October 7, 2005 from UMI Proquest Digital Dissertations database. This research examines and compares the role of the two Korean national labor federations in organizing negotiation and resistance especially their responses to the Korean governments’ restructuring process brought on by international pressure and economic globalization. The author has argued that these two Korean federations, namely, the KCTU (Korean Confederation of Trade Unions and FKTU (Federation of Korean Trade Unions) have very different ideologies, strategies and organizational networks. This has a profound causal effect on the actions taken by local unions. He compared the two federations in terms of movement ideology and strategy by combined examination of documents, interviews and observations in Korea. The mediating role the two national federations play between the state labor policies and local labor union activities has had significant impact on both labor management relations at the workplaces level as well as on nationwide labor movements. The research conclu sion shows how structural and institutional factors affect local labor union movements, and how local union activities influence overall labor policies through the channel of federations’ leadership. This project also offers a useful framework for understanding labor relations, especially the military of labor movements, by focusing the two federations as institutional filters in labor politics. This